Delivery & Returns

1. Order process

PLACEHOLDER: Describe how an order moves from submission to confirmation — who reviews it, how stock and pre-orders differ, and when the retailer receives a confirmation.

PLACEHOLDER: State any order cut-off relevant to same-day processing (e.g. orders placed before 12:00 are processed the same business day).

2. Despatch process

PLACEHOLDER: Describe how and when goods are picked, packed and handed to the carrier, and the typical time from confirmation to despatch.

PLACEHOLDER: Note the despatch origin and incoterms (e.g. Ex Works — Prague).

3. Freight costs

PLACEHOLDER: Set out freight charges by destination / order value, any free-freight threshold, and how costs appear on the invoice.

4. Delivery time frame

PLACEHOLDER: Give expected transit times per region for stock orders, and the delivery window for pre-orders.

5. Reorder process & cut-off

PLACEHOLDER: Explain how to reorder from stock, minimum quantities (if any), and the daily cut-off (e.g. order by 12:00 for next-day despatch).

6. Returns

PLACEHOLDER: Describe the full returns process — how to report a defect, the reporting window, what is and isn't returnable, and how credits or replacements are handled.